GLPI is a web application that was born to manage IT Inventory. Its functionality has been grown by adding many features over time, and now it has become a tool that fully manages the different processes of a Technical / Functional Help Desk. Furthermore, nowadays it includes a project management module, and may be configured to work as a CRM application, among others
The latest versions of GLPI are ITIL V3 compliant. This allows users to put in place processes to manage IT Inventory and Technical / Functional Help Desks, that conform to the best practices ITIL can provide.
Following are GLPI main modules and features:
On the other hand, and since GLPI is an Open Source tool, it may be customized, and its features may be adapted, in order to enhance the usability and productivity of the application. This is accomplished by means of the development of plugins or modifying the codification of its source code.
We are the #1 company in providing services for GLPI in Argentina, because we provide the software, as well as its fixes and upgrades. Besides we configure and implement the application, provide help desk services for it, implement the plugins available, develop our own plugins, and modify the source code when required.